homeray.online , Refund & Return Policy !
Overview
Welcome to homeray.online,We strive to provide high-quality furniture and interior products and an excellent shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
- Time Frame: You have 30 days from the date of delivery to return an item.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
- Custom or personalized orders
- Gift cards
- Clearance or final sale items
- Products that have been assembled or installed
- Damaged items due to misuse or mishandling
3. Return Process
- Initiate Return: Contact our customer service team at [homeray.online@gmail.com] or call us at [+447532776575] to initiate a return. Please provide your order number and reason for return.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
- Pack and Ship: Carefully pack the item(s) in the original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
- Processing: If your return is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your account.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items returned with signs of use, missing parts, or not in original condition).
5. Exchanges
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [homeray.online@gmail.com] or [+447532776575]. We will arrange for a replacement or issue a full refund.
- Other Exchanges: For exchanges of non-defective items, follow the return process and place a new order for the desired item.
6. Cancellations
- Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
7. Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer service team:
- Email: [homeray.online@gmail.com]
- Phone: [+447532776575]
Thank you for shopping at [homeray.online], We appreciate your purchase and are committed to ensuring your satisfaction.